Freshdesk alternative
The best Freshdesk alternative
One connected IT + service platform vs a per-agent customer support desk.
Teams switch from Freshdesk to Fixique when they need more than a customer support inbox — IT tickets, assets, onboarding and boards — without licensing several Freshworks products at a per-agent rate. Fixique puts it all in one flat-priced platform.
💸 5 agents on Fixique ≈ $18.99/mo flat vs roughly $75/mo on Freshdesk Growth.
Pricing
Flat pricing, not per agent
The number-one reason teams leave Freshdesk is per-agent pricing that climbs with every hire. Fixique is one flat price for the whole team.
Free forever, then from $18.99/mo (flat — not per agent)
Free forever to start, then one flat monthly price for the whole team — no per-seat maths.
Start freeFree tier, then from ~$15/agent/month (Growth, billed annually)
Priced per agent, so every teammate you add increases the bill.
5 agents on Fixique ≈ $18.99/mo flat vs roughly $75/mo on Freshdesk Growth.
Switching from Freshdesk
Keep what works, gain what's missing
You don't give things up to leave Freshdesk — you get the IT-operations pieces it leaves out, in one flat-priced platform.
Parity with Freshdesk — nothing lost in the move.
- Customer support tickets
- IT service desk + SLAs
- IT asset management
- AI triage
- Pricing model
Missing in Freshdesk — built into Fixique.
- Employee onboarding / offboarding — Built in
- Kanban & sprints — Yes
Switching from Freshdesk
Export your Freshdesk tickets, contacts and companies and import them into Fixique; your queues become projects and your agents keep working the same way.
See the full Fixique vs Freshdesk side-by-sideFAQ
Common questions
Is Fixique a Freshdesk alternative?
Yes — Fixique handles support tickets like Freshdesk, and adds IT service desk, assets, onboarding and agile boards in the same platform.
Can we migrate from Freshdesk?
Yes. Export tickets, contacts and companies from Freshdesk and import them into Fixique.
Other alternatives
All alternativesReady to switch from Freshdesk?
Start free on your real workflow and see the difference flat pricing and an all-in-one platform make — no card required.