All-in-one platform for IT, support & operations
Resolve tickets faster. Deliver projects on time. Run it all in one place.
Fixique brings your helpdesk and project management into one system — service desk, SLAs, kanban, sprints, assets, approvals and automation. Replace the tangle of disconnected tools your IT, support and operations teams juggle every day.
Free plan · No credit card required
5.0 on Capterra · 3 reviewsINC-2041
Login errors after the latest release
REQ-318
Provision a new workstation
CHG-77
Roll out the monthly security patch
Built for the teams that keep the company running
The old way
Managing IT shouldn’t feel like firefighting.
When work is scattered across inboxes, spreadsheets and a dozen tools, things fall through the cracks — and your team spends the day chasing instead of solving.
One connected platform
Replace five disconnected tools with one system of record.
Tickets, assets, people, projects, approvals, knowledge and reporting — connected, so a change in one place updates everywhere it matters.
FixiqueService desk
Every request, one calm queue
Email, portal, Slack and Teams become structured tickets with priorities, SLAs, approvals and a full audit history — nothing slips, nothing gets logged twice.
- SLA timers & escalation
- Approvals & change control
- Linked assets & history
Agile delivery
Ship work on real boards
Run kanban, sprints, backlogs and releases beside your service desk. Burndown, workload and velocity update themselves as the team moves cards.
- Kanban & sprint boards
- Backlogs & releases
- Burndown & workload
To do 2
REQ-318
BUG-90
In progress 1
INC-2041
Done 2
CHG-77
TASK-12
Asset management
Know every device you own
A live register of laptops, monitors, licences and warranties — assignments, maintenance and full lifecycle history attached to the people and tickets they touch.
- Device & licence register
- Assignments & warranties
- Maintenance history
Live chat
Chat with visitors — every message becomes a ticket.
Drop an embeddable widget on your website and talk to visitors in real time. Presence and typing indicators keep it live, and when your team is away it captures the message and follows up by email — so a conversation is never lost.
- Embeddable widget — one script tag
- Every conversation becomes a ticket
- Online / away presence & typing indicators
- Email capture when your team is away
More ways Fixique helps
Everything your help desk needs, built in.
Measure satisfaction, turn email into tickets, sign in with your own identity provider and put your brand on every touchpoint — no add-ons, no extra tools.
Satisfaction (CSAT)
Measure happiness on every ticket
Email a one-click 1–5 rating the moment a ticket closes, on a page carrying your own brand — and track your score, response rate and comments on the dashboard.
Explore CSAT surveysEmail ticketing
Turn your inbox into tickets
Connect Microsoft 365 or Gmail and inbound email becomes tickets automatically. Replies thread back to the customer from your own per-project address.
Explore email ticketingSingle sign-on
Sign in with your identity provider
Enterprise SSO via OIDC and SAML — Microsoft Entra, Okta, Google and more — with just-in-time provisioning and optional enforced sign-in.
Explore SSOYour brand, not ours
A help desk that looks like you
Put your logo and colours on the customer portal, the sign-in page, notification emails and satisfaction surveys — so every touchpoint feels like your company.
Explore brandingAI, built in
AI triage that drafts — your team decides.
Every new ticket is read by AI and tagged with a suggested priority, issue type and a one-line reason. It lands as a draft your team applies or dismisses in a click — never a silent change.
- Auto-suggested priority & issue type
- Powered by Claude or OpenAI — or bring your own key
- Credit-based, so AI spend is always capped
- Private by design — suggestions, never auto-edits
INC-2041 · Login errors after the latest release
“Mentions a release-related outage affecting multiple users.”
Employee lifecycle
From offer letter to offboarding — fully tracked.
Joiner, mover and leaver workflows provision and recover every account, device and access grant automatically.
Offer accepted
Day 0
Equipment assigned
Laptop · phone
Accounts created
Email · SSO
Access approved
Role-based
Training complete
Onboarding plan
Employee active
Fully provisioned
Offboarding
Last day
Equipment returned
Assets recovered
Automation
Let the busywork run itself.
Trigger approvals, route tickets, update assets and notify people — visually, without code.
Analytics
Decisions backed by live data.
SLA compliance, ticket volume, resolution time, team workload and asset utilisation — real dashboards, updating in real time.
One platform, every team
IT teams of every shape run on Fixique.
Integrations
Works with the tools your team already uses.
Push alerts to chat, turn email into tickets, link code and files, or build your own with the REST API and webhooks.
White-label & custom domain
Make it entirely yours.
For agencies, MSPs and resellers: serve support from your own domain, with your logo and colours throughout — and every trace of Fixique removed. To your clients, it’s simply your product.
Your own domain
Serve support from support.yourbrand.com with automatic HTTPS — set up with a couple of DNS records.
Your brand throughout
Your logo, colours and favicon across the portal, sign-in page, help centre, emails and surveys.
Nothing points back to us
“Powered by Fixique” is removed everywhere your clients look. To them, it’s simply your product.
Why Fixique
One platform instead of a stack of tools.
Most teams bolt a helpdesk onto a separate project tool and pay for both. Fixique does the job of both — with the portal, SLAs and automation already included.
Helpdesk + projects, together
Support tickets and delivery work live in one system, not two tools that never talk.
Live in days, not months
A modern, uncluttered interface teams pick up fast — no long rollout or admin overhead.
Built for small & mid-sized teams
The power of enterprise ITSM without the enterprise complexity or price tag.
Everything included
Customer portal, SLAs, automation and reporting come in the box — not as paid add-ons.
| Capability | Fixique | Helpdesk-only tools | PM-only tools |
|---|---|---|---|
| Ticketing & service desk | — | ||
| Projects, kanban & sprints | — | ||
| Live chat that becomes a ticket | Add-on | — | |
| Customer portal | Add-on | — | |
| SLA management & escalation | Add-on | — | |
| Workflow automation | Add-on | Add-on | |
| Asset management | — | — | |
| Knowledge base | Add-on | — | |
| One platform, one price | — | — |
Category comparison for guidance only; features and pricing change. See a named, side-by-side breakdown on our comparison pages.
Compare FixiqueEnterprise-ready
Built to be trusted with your whole operation.
Security, control and reliability aren’t add-ons — they’re the foundation.
Secure by design
Tenant isolation, encryption in transit and at rest.
Role-based access
Granular permissions, groups and least-privilege defaults.
Audit logs
Every change, approval and assignment is recorded.
Fast & reliable
Built to stay quick under real, high-volume load.
One platform for IT service management
Fixique is IT service management software that brings your help desk and IT ticketing system together with IT asset management and asset tracking, so every request, device and approval lives in one place.
Delivery teams get kanban, sprint planning and agile project management beside the service desk, while employee onboarding and offboarding software provisions and recovers accounts and equipment automatically — all powered by approvals and workflow automation as your internal IT support platform.
Built-in AI adds intelligent ticket triage — drafting priority and category for every request — powered by Claude or OpenAI, with bring-your-own-key support and credit-capped, privacy-first usage your team stays in control of.
FAQ
Questions, answered.
What is Fixique?
Fixique is an all-in-one operations platform that combines a helpdesk and ticketing system with project management — service desk, SLAs, kanban, sprints, assets, a customer portal, automation and reporting in one connected system.
Who is Fixique for?
It’s built for IT, support and operations teams — internal IT departments, support teams, MSPs, software companies and service businesses that want their support queue and delivery work in one place.
Can Fixique replace separate helpdesk and project tools?
Yes. Teams typically use Fixique instead of running a separate ticketing tool and a separate project tool, so support requests and delivery work share one system of record — with the customer portal, SLAs and automation already included.
Is there a free plan?
Yes — you can create a free workspace with no credit card required, and upgrade later if you need more.
Does Fixique include live chat?
Yes. You can drop an embeddable chat widget on your website and talk to visitors in real time, with agent presence and typing indicators. Every conversation becomes a ticket, and when your team is away the widget captures a message and follows up by email.
What can Fixique integrate with?
Slack, Microsoft Teams and Google Chat notifications; Microsoft 365 and Google email-to-ticket; GitHub and GitLab; Google Drive, OneDrive and Dropbox file links; plus a REST API and outgoing webhooks. See the integrations page for the full list.
How long does it take to get started?
Most teams are up and running the same day. The interface is designed to be picked up without training or a lengthy rollout.
More questions? Visit the full FAQ or talk to us.
Power your entire IT operation with one platform.
Start free in minutes — bring your tickets, assets and people together today. No credit card required.