Business & customer management
Business and customer management that lives next to your tickets
Keep every company and contact you support in one place, linked to their tickets, projects and history. Give customers portal access, group them by business, and see everything a client has raised without leaving the helpdesk.
Free forever · Paid from $18.99/mo · No credit card required
Companies and contacts
Manage the businesses you support and the people inside them, with custom fields for the details you care about.
Portal access
Give customers a login to raise and track tickets, scoped to the projects they should see.
Full history
Every ticket a business or contact has raised is one click away, so context is never lost.
Find anyone fast
Search across businesses and customers instantly from anywhere in the app.
Included as standard
- Business and contact records
- Custom fields
- Customer portal access
- Grouped by business
- Linked tickets and history
- Fast global search
Frequently asked
How is a business different from a customer? +
A business is a company you support; customers are the people inside it. Tickets can belong to either, and a business rolls up all of its contacts and their tickets.
Can customers log in? +
Yes. Customers can be given portal access to raise and track their own tickets, scoped to the projects you allow.
Is this a separate CRM? +
No. It is built into Fixique, so your client records sit right next to the tickets and projects they relate to.
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Bring your tickets, assets and people together on one affordable platform. Free forever — upgrade from $18.99/mo when you're ready.