1. Introduction

Welcome to Fixique. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our service desk management platform.

2. Information We Collect

We collect information that helps us provide our services to you, including but not limited to: Personal Information: Name, email address, contact details, and other information necessary for setting up a user account or processing transactions. Usage Data: Information on how you interact with our services, including choices you make and preferences set. Technical Data: IP address, login data, browser type, and version, time zone setting, browser plug-in types, operating system, and platform.

3. How We Use Your Information

The information we collect is used to:
  • Operate, maintain, and provide to you the features and functionality of the service.
  • Improve and personalize our services.
  • Communicate with you, including responding to your inquiries, customer service requests, and sending service-related communications.
  • Process transactions and send notices about your transactions.

4. How We Share Your Information

We may share your information with:
  • Service providers who perform services for us and help us operate our business (e.g., IT services, customer support, email delivery).
  • Affiliates and subsidiaries that provide services on our behalf.
  • Law enforcement, regulators, or other legal entities where required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

6. Retention of Your Personal Information

We retain your personal information for as long as necessary to provide the services to you and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:
  • Access, correct, update, or request deletion of your personal information.
  • Object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • Opt-out of marketing communications we send you at any time.

8. Changes to This Privacy Policy

We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.

9. Contact Us

If you have any questions about this privacy policy, please contact us at:
Email: [email protected]
Address: Melbourne 3000, VIC, Australia 3000

Effective Date: 20 June 2020