IT helpdesk
An IT helpdesk and ticketing system your whole team actually enjoys
Fixique is a modern IT helpdesk that turns email, chat, forms and portal requests into organised tickets — routed, prioritised and tracked against SLAs. Give agents a fast queue, give staff a self-service portal, and give managers real-time visibility, all on one affordable platform.
Free forever · Paid from $18.99/mo · No credit card required
One place for every request
Email, live chat, web forms and the customer portal all become tickets in a single, searchable queue.
Organised queues and boards
Sort, filter and save views; work tickets on a list or a drag-and-drop board with your own statuses.
Automation and SLAs
Business-hours SLAs, breach warnings, escalation and status automation keep tickets moving without manual chasing.
Staff and customer portals
Staff raise internal requests; customers track their tickets and browse the knowledge base to self-serve.
Included as standard
- Email, chat, form and portal intake
- List and board views
- Custom statuses and workflows
- SLAs with breach warnings
- Assignment and routing
- Knowledge base and self-service
Frequently asked
What is Fixique? +
Fixique is an IT helpdesk and ticketing platform that brings requests, assets and people together — ticketing, SLAs, a knowledge base, asset management and more on one affordable plan.
What channels can raise a ticket? +
Email, an embeddable live-chat widget, custom web forms and the self-service portal all create tickets in the same queue.
Is there a free plan? +
Yes, a free forever plan, with paid plans from $18.99/mo.
Explore more of the platform
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Bring your tickets, assets and people together on one affordable platform. Free forever — upgrade from $18.99/mo when you're ready.