Real-time visibility
Real-time project visibility, from the first ticket to resolution
You cannot manage what you cannot see. Fixique gives managers real-time visibility into every project and every ticket — live boards, project dashboards and SLA monitoring that update the moment something changes — while automation quietly moves and resolves tickets so progress never stalls waiting on a manual step.
Free forever · Paid from $18.99/mo · No credit card required
Live project dashboards
Each project has its own dashboard of open work, workload and throughput, so progress is clear at a glance without chasing anyone for updates.
Real-time boards
Boards and lists update live as tickets move, get assigned or change status — every manager sees the same current picture, no refresh needed.
Helpdesk monitoring and SLA alerts
Business-hours SLAs track response and resolution and warn you before a target slips, so at-risk work surfaces early instead of after the fact.
Automated ticket resolution
Rules set a status when staff or customers reply, mark tickets waiting on the customer, auto-close after inactivity and complete on their final status.
Included as standard
- Per-project dashboards
- Real-time boards and lists
- SLA breach monitoring
- Saved and shareable views
- Automation rules and auto-close
- SLA and throughput reports
Frequently asked
How do I improve project visibility with Fixique? +
Give every project a live dashboard and board, put work on shared saved views, and let SLA monitoring flag anything at risk. Because updates are real-time, managers always see current progress instead of a stale weekly report.
What counts as real-time visibility here? +
Boards, lists and dashboards update as tickets are created, assigned, moved or resolved — pushed live to everyone viewing, so the picture is never out of date.
Does Fixique offer automated ticket resolution? +
Yes. Workflow automation can set a status when staff or customers reply, mark tickets as waiting on the customer, auto-close after a period of inactivity and complete tickets on their final status — so work progresses and resolves without manual steps.
Can I monitor SLAs and team workload? +
Yes. SLA policies monitor response and resolution against your business hours with breach warnings, and reports show throughput and workload so you can see exactly where progress is stuck.
Is real-time visibility an extra module? +
No. Dashboards, real-time boards, SLA monitoring and automation are built into Fixique, from the free forever plan up, with paid plans from $18.99/mo.
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