AI ticket triage
AI ticket triage that labels and routes every ticket the moment it arrives
Tickets that land mis-labeled or unsorted are why triage drags and SLAs slip. Fixique reads each new ticket as it arrives and suggests the right priority and issue type — with a one-line reason — so your team confirms in a click instead of re-reading and re-classifying by hand. Faster, more consistent triage means fewer surprise escalations, targets that get met, and customers who stay.
Free forever · Paid from $18.99/mo · No credit card required
AI triage on arrival
Every new ticket gets a suggested priority and issue type with a short reason, so nothing sits mis-labeled in the queue waiting to be sorted.
Instant AI summaries
Long email threads and back-and-forth are summarised to a few lines, so whoever picks a ticket up understands it in seconds.
Escalate before you breach
Business-hours SLA policies warn agents as a target approaches and route at-risk tickets down the escalation path you set.
Right details up front
Custom intake forms and fields capture what you need to categorise a request correctly before it ever reaches an agent.
Included as standard
- AI-suggested priority and issue type
- One-click apply or dismiss
- AI ticket summaries
- AI-assisted replies
- Business-hours SLAs with breach warnings
- Automated escalation paths
Frequently asked
How does AI ticket triage work in Fixique? +
When a ticket is created, Fixique reads its summary and description and suggests the most appropriate priority and issue type, with a short reason. An agent applies the suggestion in one click or dismisses it — the AI assists your team, it never overrides them.
Will it fix tickets that arrive mis-labeled? +
That is exactly what it is for. Instead of a person re-reading and re-classifying every incoming ticket, the AI proposes the right label up front, and custom intake forms capture the details needed to categorise correctly from the start.
How does help desk software improve customer retention and satisfaction? +
Faster, more accurate triage means requests reach the right person sooner, SLAs are met, and fewer tickets fall through the cracks or escalate. Consistent, quick resolutions are what keep customers satisfied — and satisfied customers stay.
Can tickets escalate automatically? +
Yes. SLA policies measure response and resolution against your business hours, warn agents before a target is missed, and route at-risk tickets along the escalation path you define.
Is AI an expensive add-on? +
AI triage, summaries and assisted replies are part of Fixique on AI-enabled plans, powered by leading AI models. There is a free forever plan, with paid plans from $18.99/mo.
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